Support
How can we help?
Have a question or run into a problem while playing? Check the frequently asked questions below first, and if that doesn’t help, reach out through the form.
Frequently Asked Questions
Ads The game shows ads too frequently.
Ads help us keep our games free to play. In most games, rewarded ads are optional, and games that offer an ad-removal option let you purchase it from the in-game store. If ads repeat abnormally or fail to load, please report it through the form below with your game title and version.
Purchases I was charged but didn't receive my item.
A network delay can postpone delivery, so please restart the game first. If the item still doesn't arrive, send us your purchase receipt (order number) along with the game title and version through the form, and we'll look into it. Refunds follow the refund policy of the store you purchased from (App Store / Google Play).
Account & Data Will I lose my progress if I switch devices?
Progress is saved on your device, and games that support cloud save let you continue by signing in with the same account. If you need help migrating data, contact us with details about your previous device.
Account & Data I want to delete my account or game data.
Account policies differ from game to game. See the Account & Data Deletion page below for how to request deletion and what data is deleted or retained. You can submit a request through the form below by choosing the 'Account / Data deletion' inquiry type, or email us at support@craystream.com.
Bugs The game keeps crashing or freezing.
Please update to the latest version and restart your device first. If the problem persists, contact us with your device model, OS version, game version, and a description of when it happens so we can investigate quickly.
Privacy Where can I see what personal data is collected?
CrayStream processes personal data in accordance with applicable privacy law. You can find the details, including information about ad SDKs and analytics tools, on our Privacy Policy page.
Contact us
Pick an inquiry type and describe it in detail. For game issues, include the title and version so we can help faster. Business, partnership, and hiring inquiries are welcome too.
or email us directly support@craystream.com