Account & Data Deletion

Account policy by game

The data eligible for deletion depends on the game.

• PopRise Played with a Firebase account — as a guest (anonymous) or via social login (Google, Apple, Kakao). Deleting your account removes the live ranking records, push tokens, and account data stored on our server, and deletes your Firebase account. For Apple sign-in accounts on iOS, the Apple token is revoked before deletion.
• BlockMoa (game without login) Runs on a device basis with no separate account. Progress and best scores are stored only on your device, are not kept on our own servers, and are removed when you uninstall the app. Data collected through usage analytics and error diagnostics (Firebase Analytics and Crashlytics) does remain, however, so you can request its deletion using the steps below. Achievements are stored in your own Play Games / Game Center profile and cannot be deleted by us (see “Platform achievements” below).
• Sudoku (game without login) Runs on a device basis with no separate account. The game in progress, statistics, and settings are stored only on your device, are not kept on our own servers, and are removed when you uninstall the app. Data collected through usage analytics and error diagnostics (Firebase Analytics and Crashlytics) does remain, however, so you can request its deletion using the steps below. Sudoku has no achievements or rankings.
• Sunlit Bottles (game without login) Runs on a device basis with no separate account. The level in progress, completion records, and settings are stored only on your device, are not kept on our own servers, and are removed when you uninstall the app. Data collected through usage analytics and error diagnostics (Firebase Analytics and Crashlytics) does remain, however, so you can request its deletion using the steps below. Sunlit Bottles has no achievements or rankings.
• NemoWalk (game without login) Runs on a device basis with no separate account. Puzzle progress, completion records, your collection, and settings are stored only on your device, are not kept on our own servers, and are removed when you uninstall the app. Data collected through usage analytics and error diagnostics (Firebase Analytics and Crashlytics) does remain, however, so you can request its deletion using the steps below. NemoWalk has no platform achievements (Google Play Games or Game Center) or rankings.
• NumberMoa (game without login) Runs on a device basis with no separate account. The game in progress, your stage progress, and settings are stored only on your device, are not kept on our own servers, and are removed when you uninstall the app. Data collected through usage analytics and error diagnostics (Firebase Analytics and Crashlytics) does remain, however, so you can request its deletion using the steps below. NumberMoa has no achievements or rankings.

How to request deletion

1. Some games, such as PopRise, let you delete your account directly in the app settings. If you cannot use the app or prefer to request externally, use the options below.
2. Tap the 'Request deletion' button below to open the contact form pre-set to the 'Account / Data deletion' type. Or email us at support@craystream.com.
3. Please include the game name and either the account you signed in with (e.g. your social login email) or your in-game nickname / user ID.
4. We may ask for additional information to verify your identity. Once verified, we proceed with deletion.

What is deleted and what is retained

Processing time

We process requests without undue delay and complete deletion within 30 days at the latest. We notify you at the email address you provided once it is done.