How can we help?

Ads help us keep our games free to play. In most games, rewarded ads are optional, and games that offer an ad-removal option let you purchase it from the in-game store. If ads repeat abnormally or fail to load, please report it through the form below with your game title and version.

A network delay can postpone delivery, so please restart the game first. If the item still doesn't arrive, send us your purchase receipt (order number) along with the game title and version through the form, and we'll look into it. Refunds follow the refund policy of the store you purchased from (App Store / Google Play).

Progress is saved on your device, and games that support cloud save let you continue by signing in with the same account. If you need help migrating data, contact us with details about your previous device.

Account policies differ from game to game. See the Account & Data Deletion page below for how to request deletion and what data is deleted or retained. You can submit a request through the form below by choosing the 'Account / Data deletion' inquiry type, or email us at support@craystream.com.

Account & Data Deletion

Please update to the latest version and restart your device first. If the problem persists, contact us with your device model, OS version, game version, and a description of when it happens so we can investigate quickly.

CrayStream processes personal data in accordance with applicable privacy law. You can find the details, including information about ad SDKs and analytics tools, on our Privacy Policy page.

There is no original. Hipshot saves only the processed result to your photo library and never keeps the unprocessed frame. This is intended behavior and cannot be changed in settings. Think of it like a film camera, where the result is decided the moment you press the shutter — you can adjust the effect strength in settings before shooting, but you cannot re-render a photo after the fact.

No. Hipshot uses the system capture sound provided by iOS, and the app offers no setting to mute or reduce it. This is intended behavior, not a bug.

The effect cannot be turned off entirely — it is what the app produces, so there would be nothing left without it. What you can do is lower the strength of each effect in the app's settings screen. At the lowest strength the results are considerably plainer.

Your photos are not lost. Hipshot has no screen for browsing photos — everything it captures is saved straight to the built-in iOS Photos app. Tapping the album button in the app opens Photos so you can see the shot you just took. If photos are not being saved at all, check that the photo permission is granted under iOS Settings > Hipshot.